About Clinisys

Clinisys is a global provider of intelligent diagnostic informatics solutions, developing AI-enabled, cloud-based platforms designed to enhance diagnostic workflows across healthcare, life sciences and public health.

Operating across more than 30 countries, the organisation is focused on applying AI thoughtfully and responsibly to help laboratories and testing environments operate more effectively, generate meaningful insights and support healthier and safer communities.

The Role

The Senior Vice President, Professional Services will lead Clinisys' global Professional Services organisation and hold accountability for implementation programmes, solution deployment and value-realisation activities.

The role is responsible for ensuring consistent, high-quality service delivery that accelerates time-to-value, drives customer adoption and contributes to sustainable revenue growth.

As a member of the Executive Leadership Team, the SVP will shape Clinisys' services strategy by incorporating AI, analytics, automation and intelligent workflows into delivery practices and customer engagement.

Key Responsibilities

Leadership & Strategy

• Set the strategic direction for the global Professional Services organisation, including service delivery models, capacity planning, utilisation strategies and operating frameworks.
• Define a multi-year roadmap for transforming Professional Services through AI-enabled delivery, automation, workflow intelligence and data-driven decision-making.
• Align Professional Services strategy with company objectives, product strategy and regional market expectations.
• Establish a global services governance model covering delivery quality, methodology compliance, engagement risk management and customer-facing operating cadence.

Professional Services Delivery

• Lead end-to-end delivery of implementation and deployment programmes.
• Ensure predictable execution, high-quality outcomes and customer value attainment.
• Deploy AI-based tools for project health scoring, risk prediction, quality assurance and real-time project visibility.
• Drive adoption of AI-assisted implementation accelerators, including configuration recommendations, intelligent test automation and data migration validation.
• Oversee global project portfolio management, including risks, budgets, timelines, scope and customer escalations.
• Define and enforce delivery lifecycle processes covering scoping, estimating, contracting, resource allocation, execution, project closure and post-go-live adoption support.
• Monitor and improve utilisation, realisation, backlog management, delivery margins and on-time/on-budget performance.

Commercial & Financial Management

• Own services revenue forecasting, backlog growth, margin performance and contribution to company financial targets.
• Partner with Sales, Product and Finance on AI-enhanced scoping, pricing and commercial governance tools.
• Develop scalable and profitable service offerings, including AI-powered services.
• Identify new revenue streams, expansion opportunities and value-added services that support growth and customer adoption.

Customer Outcomes & Strategic Engagement

• Ensure implementation programmes deliver measurable, outcome-based value aligned with customer objectives, regulatory requirements and operational goals.
• Build executive-level relationships with strategic customers and act as a trusted advisor throughout the delivery lifecycle.
• Integrate AI-driven change management and readiness tools to support adoption, workflow optimisation and continuous value realisation.
• Lead post-implementation transition processes that support smooth handoff to operational teams and maximise adoption and long-term satisfaction.

People & Talent Leadership

• Build and scale a global Professional Services organisation with strong capabilities across delivery leadership, Programme Management, Consulting, Training and PMO.
• Lead workforce planning, skills development and resource management to align talent with customer demand and growth strategies.
• Develop learning pathways that strengthen AI literacy, data-driven consulting, analytical reasoning and delivery innovation.
• Foster a performance-driven culture focused on delivery excellence, customer advocacy, accountability and continuous improvement.

Qualifications

Education & Experience

• Bachelor's degree in Business or Computer Science, or equivalent relevant experience.
• 10+ years of experience leading large-scale software implementations.
• 10+ years of experience in healthcare; laboratory experience preferred.
• 10+ years of demonstrated success driving profitability and utilisation.
• Process improvement experience required.

Leadership & Core Competencies

• Experience working across all levels of internal and external organisations to achieve goals.
• Strong emotional intelligence.
• Excellent written and verbal communication skills, including presentations, one-on-one coaching and active listening.
• Ability to lead, mentor and coach teams and individuals while improving organisational effectiveness.
• Proven ability to meet deadlines, budgets and plans.
• Ability to lead and execute multiple critical projects simultaneously.
• Effective executive presence.
• Strong sense of business urgency in delivering goals and quotas.
• Creativity in identifying new opportunities.

Supervisory Responsibilities

• Supervise a globally dispersed team of 4–7 direct reports.
• Provide oversight across approximately 500–600 indirect reports.

Benefits

Clinisys offers a total rewards package that may include:

• Health and wellness benefits.
• 401(k) Savings Plan.
• Stock incentive programmes.
• Paid time off.
• Parental leave.
• Tuition assistance.
• Additional benefits based on individual employment circumstances.

Compensation

$240,000–$300,000 annual base salary

Actual starting compensation may vary based on work location, qualifications and experience.

Physical Requirements & Travel

• Work is generally performed in a standard office environment with minimal exposure to health or safety hazards.
• Substantial time is spent working on a computer.
• International and domestic travel is required, at approximately 25%–50%.

Onboarding

New employees are required to attend or travel to a Clinisys office on their first day of employment at one of the following locations:

Raleigh, NC | Tucson, AZ | Indianapolis, IN

First-day attendance supports identity verification, required documentation, IT equipment setup, introductions to key team members and orientation to Clinisys policies and procedures.

Equal Opportunity

Clinisys is an Equal Opportunity Employer. Employment decisions are made without regard to legally protected characteristics.

General Guidance

This description outlines the tasks and accountabilities most commonly associated with the role. Clinisys may change, reassign, expand or reduce responsibilities as business needs evolve.

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