Director, Market Operations

Location: Remote (Dallas, Fort Worth, or Houston markets)

About the Company

Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. The organization delivers goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers.

Through interdisciplinary care teams, Tuesday Health works to reduce avoidable hospitalizations while improving quality of life for patients wherever they call home. The organization’s care model focuses on community-based palliative care and aims to reshape how serious illness care is delivered across the United States.

Role Overview

The Director of Market Operations leads operational collaboration with healthcare customers, providers, and facilities while ensuring strong market performance, engagement initiatives, and continued growth within the Texas market.

This role oversees provider relations, field engagement, and customer-facing operational performance. The position also partners closely with clinical leadership to ensure seamless care delivery and to drive operational improvements that enhance patient outcomes and service quality.

Key Responsibilities

The Director of Market Operations is responsible for overseeing market performance and ensuring operational initiatives deliver measurable clinical and financial results. The role leads operational partnerships with healthcare customers across the market, aligning strategy and execution around contractual goals, quality outcomes, and member experience.

This position also drives provider and community engagement efforts designed to strengthen partnerships with healthcare providers, facilities, and community stakeholders. Working closely with clinical leadership, the Director ensures operational strategies support the successful implementation of the care model while delivering a seamless patient experience.

The role requires identifying and implementing process improvements that enhance operational efficiency and strengthen overall market performance. This includes monitoring market dynamics, payer strategies, regulatory developments, and competitive activity while providing actionable recommendations to leadership.

In addition, the Director collaborates closely with cross-functional teams across clinical operations, analytics, finance, growth, and broader operational leadership to optimize workflows, strengthen accountability, and ensure coordinated execution across the market. The role also ensures full compliance with regulatory requirements, contractual obligations, and internal operational policies.

Qualifications

The ideal candidate brings at least seven years of experience in healthcare operations, market management, or provider relations. A bachelor’s degree in healthcare administration, business, or a related field is required, with a master’s degree considered advantageous.

Candidates should demonstrate a strong understanding of healthcare regulations, compliance standards, and operational best practices. Experience working closely with healthcare providers, facilities, and clinical teams to improve service delivery is highly valuable.

Successful candidates will possess strong analytical and problem-solving abilities and demonstrate the capacity to make informed, data-driven decisions. Excellent communication and relationship-building skills are essential, particularly when working with healthcare partners and presenting operational updates to executive leadership and external stakeholders.

The role also requires the ability to manage multiple priorities effectively in a fast-paced and evolving healthcare environment.

What the Company Offers

Tuesday Health offers competitive compensation designed to attract and retain high-performing professionals in the healthcare sector. Employees receive comprehensive benefits including medical, dental, vision, and life insurance coverage, along with paid time off and employer-sponsored retirement contributions through a 401(k) plan.

The organization supports remote work while bringing teams together for periodic in-person sessions that strengthen collaboration and team culture. Tuesday Health fosters a dynamic and inclusive work environment where individuals are encouraged to contribute ideas, collaborate openly, and deliver meaningful impact.

Most importantly, the work is mission-driven. The team is deeply committed to improving care for individuals facing serious illness, supporting their families, and advancing a more compassionate and effective healthcare system.

Tuesday Health is an equal opportunity employer and encourages candidates from diverse backgrounds to apply.

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