About the Opportunity

A partner company is seeking an experienced Interim Vice President, Client Success to provide executive leadership during a critical organizational transition.

This executive role will ensure continuity across a global client success organization while maintaining strong customer retention, operational excellence, and service quality. The successful candidate will partner closely with executive leadership and cross-functional teams to strengthen client relationships, improve operational performance, and support long-term organizational success.

Key Responsibilities

Executive Leadership

• Provide executive leadership and stability for the Client Success organization during the transition.
• Maintain continuity of strategic priorities and operational performance.
• Serve as the executive escalation point for strategic client relationships.
• Support the successful transition to permanent leadership.

Client Success Strategy

• Oversee client retention, satisfaction, and service quality across the customer portfolio.
• Monitor portfolio health, including retention metrics, churn risks, and executive engagement.
• Lead executive business reviews and strengthen long-term customer relationships.
• Identify account expansion opportunities in partnership with commercial and sales teams.

Operations & Organizational Improvement

• Evaluate business priorities, operational risks, and improvement opportunities.
• Assess organizational structure, capabilities, and resource allocation.
• Recommend and implement operational improvements to strengthen long-term effectiveness.
• Monitor key performance indicators and improve reporting processes.

Leadership & Cross-Functional Collaboration

• Lead, coach, and mentor client success leaders and global teams.
• Establish clear performance expectations and accountability.
• Partner with implementation, operations, product, legal, finance, and sales teams to improve the overall customer experience.
• Document business priorities, risks, and recommendations to support leadership transition.

Qualifications

• Executive leadership experience in Client Success, Customer Success, Client Services, or Account Management.
• Experience within global payroll, HR services, Employer of Record (EOR), workforce management, BPO, consulting, or managed services.
• Proven success leading client-facing organizations through growth, transformation, or organizational change.
• Experience managing enterprise customer relationships and executive stakeholders.
• Demonstrated ability to lead globally distributed teams.
• Strong commercial acumen, including customer retention, portfolio management, and revenue growth.
• Excellent executive communication, stakeholder management, and leadership skills.
• Ability to quickly assess organizational challenges and implement practical solutions.

Preferred Qualifications

• Experience supporting business transitions, executive leadership changes, organizational turnarounds, or stabilization initiatives.
• Experience leading large global client success organizations in complex, matrixed environments.

Benefits

• Competitive compensation based on experience and qualifications.
• Fully remote opportunity for candidates located in the United States or United Kingdom.
• Opportunity to lead a global client success organization during a high-impact executive transition.
• Exposure to international clients, executive leadership teams, and complex global operations.
• Collaborative and innovation-focused work environment.

‍