About Hugo

Hugo Technologies, Inc. is committed to nurturing the best of Africa’s young talent by building and managing remote teams across the continent for some of the world’s largest technology and media companies.

The company specializes in omnichannel customer support, digital and AI operations, and trust and safety solutions.

Hugo’s mission is grounded in a simple reality. Outsourcing generates billions of dollars in income and opportunities worldwide, yet less than two percent of that value reaches African communities. Hugo aims to change this by capturing a meaningful share of the multi billion dollar global business process outsourcing market and directing those opportunities toward African talent and communities.

The company is deeply focused on excellence. Hugo prioritizes understanding client needs through thoughtful questioning and strategic engagement, then delivers exceptional work and user experiences that stand out in a highly competitive global outsourcing landscape.

Beyond its commitment to clients, Hugo maintains an equally strong commitment to community development. The company works to create opportunities within the digital economy for young Africans by providing the training, experience, and support needed to build sustainable careers.

What You Will Be Doing

The Senior Director of Growth will work remotely and is ideally based in the United States or Dublin, with the ability to collaborate across both US and European time zones.

This role reports to the Vice President of Strategic Opportunities and is responsible for developing actionable prospects for new non AI lines of business within a major technology client. The position focuses on expanding Hugo’s presence within large technology organizations by identifying new operational opportunities outside of AI operations.

The role requires identifying key buyers, preparing for and participating in initial and ongoing conversations with prospects, and supporting the process through contract signing when required. Occasional travel may be necessary within the United States, Ireland, and Africa depending on client discussions.

The primary mandate of the role is to open new verticals within a rapidly evolving organization and secure new paid engagements with a key technology client.

Core Responsibilities

Client Account Intelligence and Landscape Mapping

Map the client’s outsourcing landscape across key verticals and business units.

Identify budget owners and decision makers within the organization.

Develop an understanding of existing vendors and procurement processes including preferred vendor arrangements, pilot programs, and competitive evaluation processes.

Opportunity Identification

Prioritize potential opportunities and leads based on accessibility, switching potential, and revenue potential.

Identify pain points within existing vendor relationships and determine how Hugo can address those gaps.

Support the development of clear and compelling value propositions that position Hugo effectively within target opportunities.

Collaborate with the Vice President of Strategic Opportunities and the Solutions Principal to assemble strong service propositions.

Relationship Development and Contracting

Promote Hugo’s services broadly across client organizations.

Organize and coordinate initial client conversations.

Participate in discovery meetings and relationship building with stakeholders.

Navigate internal client structures and approval processes where appropriate.

Support follow up conversations and help guide engagements through contracting.

Key Outcomes

Develop a robust and actionable outsourcing landscape map across non generative AI operations within key technology clients.

Secure at least one paid non generative AI pilot program within a major technology client within six months.

Qualifications

Attributes

Strong credibility with senior peers who previously worked at large technology companies.

High levels of discretion and strong ethical standards when handling internal knowledge.

Strategic thinking combined with a bias toward action.

Entrepreneurial mindset and willingness to pursue new and unstructured opportunities.

Required Skills and Experience

Recent experience within the past two years selling into major technology companies such as Meta, Microsoft, or Google.

Deep understanding of how large technology organizations evaluate, approve, and manage vendors.

Proven ability to operate effectively in environments with evolving requirements and shifting priorities.

Strong executive level communication skills and sound judgment in client facing situations.

What We Provide

Hugo offers a hybrid work environment designed to balance flexibility with a collaborative and engaging culture.

The company provides a dynamic environment where ambitious professionals can make a measurable impact and accelerate their careers. Compensation and benefits are competitive within the industry.

Privacy Statement

Any information submitted as part of an application will be processed in accordance with Hugo’s Privacy Policy.

Equal Opportunity Statement

Hugo is committed to diversity, equity, and inclusion as core values of the organization. The company welcomes applications from qualified individuals regardless of race, sex, gender identity, sexual orientation, neurodiversity, disability status, or any other legally protected characteristic.

Our Mission

Hugo is transforming the future of a continent by reimagining the future of work.

The company exists to deliver business process outsourcing excellence by investing in the very best African talent. Currently, African communities capture less than two percent of a global BPO market valued at approximately $430 billion annually.

Through expertise in digital operations, AI operations, omnichannel customer support, and trust and safety services for global technology and media companies, Hugo provides university educated African professionals with the skills and opportunities needed to build meaningful careers within the global digital economy.

The company culture combines Silicon Valley innovation with the diverse and dynamic spirit of West Africa. Hugo is ambitious, collaborative, and focused on delivering results for both clients and communities.

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